Returns & Refund Policy

At CozyVora, every piece is crafted with care. If something arrives damaged, defective, or not as expected, we’re here to make things right — smoothly, respectfully, and without unnecessary back‑and‑forth.

This page explains how returns, replacements, and refunds work so you always know what to expect.

✅ When You’re Eligible for a Replacement or Refund

We offer replacements or refunds for:

  • Items that arrive damaged
  • Items that are defective or misprinted
  • Items that are materially different from what you ordered

We do not accept returns for:

  • Incorrect size selection
  • Change of mind or preference
  • Minor colour variations or measurement differences within industry‑standard tolerances

For sizing assistance, feel free to contact us before placing your order.

🕒 7‑Day Claim Window

To be eligible, claims must be submitted within 7 days of delivery.

Claims submitted after this period may be rejected or may require additional fees for reprinting or reshipping.

🎥 Evidence Requirements (Unboxing, Damaged Packages, Care Notes)

To process any claim, the following are required:

Unboxing Video (mandatory)

Your unboxing video must clearly show:

  1. The sealed parcel
  2. The courier label & tracking number
  3. The parcel being opened on camera
  4. The product being removed fully
  5. Any defect or damage shown clearly
  6. Packaging shown again at the end

Photos

Attach clear photos of:

  • The product
  • The defect area
  • The packaging

Description

Include your order number and a short explanation of the issue.

These steps help us verify valid defects quickly and keep the process fair for everyone.

🔄 Reverse Pickup & Return Collection

If a return is required for an approved issue:

  • Reverse pickup will be arranged where supported by our logistics network
  • Reverse pickup should be requested within 5 days of delivery
  • Processing (pickup → transit → QC) may take 2–3 weeks, depending on courier timelines

If reverse pickup is unavailable for your pin code, we’ll guide you through an alternative process.

🎁 Return Shipping Fees for Valid Cases

If your claim is approved due to a defect, damage, or production error, CozyVora covers the return shipping.

If the issue is customer‑caused (wrong address, rejected package, incorrect size selection), standard charges may apply.

🧾 Inspection & Quality Check (QC)

When the returned item reaches our production network, it is inspected.

Based on QC:

  • If the defect is confirmed → A replacement or refund is issued.
  • If no defect is found → We will notify you and offer paid reshipping options.

Important QC Rule:

No refunds can be issued if QC confirms that the product has no defect.

🔁 Replacements

Once a replacement is issued, the order becomes ineligible for further refunds, unless the replacement also arrives defective (an extremely rare scenario, but included for clarity and peace of mind).

📦 Lost in Transit

If tracking suggests a shipment is lost:

  • We initiate a carrier investigation
  • Refunds or replacements are issued only after the carrier confirms the loss

Carrier investigation timelines vary, but we keep you updated throughout.

🔁 Reshipping Returned Items

Returned items are stored in our logistics network for 100 days.

During this period, you can request re‑shipping.
Fees include:

  • Forward shipping charges (typical range: ₹60–80)
  • Handling fees (charged at cost; disclosed before dispatch)

If no request is made within 100 days, the item may be safely discarded.

⚠️ International Orders — Additional Notes

Customs Refusal / Duties Unpaid

If an international shipment is returned because:

  • Duties/taxes were unpaid
  • Customs refused the parcel
  • The customer declined to accept the package

…it is treated as a customer‑caused RTO.

Refund Logic for International RTO

Refunds will be issued after deducting:

  • International RTO return freight
  • Any customs penalties charged by the destination country
  • Any non‑recoverable logistics costs

International RTO fees can sometimes exceed the product value; this clause prevents high losses.

Re‑shipping is available upon request (charges vary by country and service).

📏 Colour & Measurement Tolerances

Colour shades, print intensity, and minor placement shifts may occur due to fabric texture, dye batches, and screen calibration differences.

A measurement tolerance of ±0.5 inches is industry standard and not considered a defect.

These variations do not qualify for replacement or refund.

🚫 Not Eligible for Return or Refund

  • Items washed, worn, used, or altered
  • Claims without required evidence (video + photos)
  • Claims filed after 7 days of delivery
  • Size or fit issues
  • Products damaged due to improper handling after delivery

💳 Refund Processing Timeline

Once approved:

  • Refunds are issued to the original payment method
  • They typically appear within 5–7 business days, depending on your bank or provider
  • Shipping charges are refundable only when CozyVora is at fault

📩 Need Help? We’re Here.

For fastest assistance:

We aim to respond within 24 hours.

🙏 Why We Have These Guidelines

These measures help us verify genuine issues quickly, prevent misuse, and keep CozyVora’s pricing fair while maintaining high‑quality standards across our made‑to‑order products.

Thank you for understanding and supporting a smoother experience for everyone.

(Operational note: This policy is aligned with our processing and logistics systems.)