At CozyVora, every piece is designed for comfort and delivered with care – shipped directly to your doorstep with clarity and reliability.
We partner with trusted logistics providers to ensure safe, timely delivery while keeping our process simple and customer-focused.
✅ Processing Time
All orders are processed within 1–3 business days after payment confirmation.
📅 Note: During peak periods or for special requests, processing may take slightly longer. If that happens, we’ll update you promptly.
📋 For Smooth Delivery, Please Provide:
- Full name
- Complete address with landmark
- Active phone number
- Pin code (double-checked)
- Delivery notes (if apartment/gated community)
📊 Summary Table (At-a-Glance)
| Service | Typical Timeline (After Dispatch) | Charge |
|---|---|---|
| Domestic Standard Delivery | 2–5 business days | FREE |
| Domestic Rush (where available) | 1–3 business days | ₹70 |
| International Delivery | 6–12 business days | Varies by country & weight (shown at checkout…If not then contact us) |
🚚 Domestic Shipping (India) — Fast & Free
Standard Delivery: Typically 2–5 business days after dispatch.
Rush Delivery: Where available, 1–3 business days for ₹70. Rush delivery can be selected at checkout if available for your pin code. If you don’t see the option, contact us for availability.
✅ Free Shipping: Standard domestic shipping is FREE on all orders.
*️⃣ Some remote pin codes may route via national postal services and may take longer.
💡 Pro Tip: Ensure your pin code and phone number are accurate at checkout to avoid delays and RTOs.
🌍 International Shipping — Simple & Reliable
Wherever you are, we make sure your CozyVora essentials reach you smoothly.
We ship to selected international destinations through our trusted logistics network.
Typical Delivery Window: 6–12 business days depending on destination, chosen service, and customs processing.
Major Markets: For the United States, Canada, United Kingdom, European Union, and United Arab Emirates, estimated timelines appear at checkout.
Other Regions: Contact us and we will provide a shipping quote.
💰 Shipping Charges & Checkout Prices
| Service | Charge |
|---|---|
| Domestic Standard Shipping | FREE |
| Domestic Rush (where available) | ₹70 |
| International Shipping | Varies by country & weight (shown at checkout) |
✅ If your country does not appear at checkout, message us and we will arrange a manual quote.
🌐 Duties, Taxes & Customs (International)
Import duties, VAT/GST, customs clearance fees, and similar charges are the responsibility of the recipient unless otherwise stated.
Customs timelines and fees are managed by local authorities and outside our control, but if you face issues, reach out — we’ll help however we can.
📦 Tracking & Notifications
A tracking link will be provided via email once your order is dispatched. (check your Inbox/Spam Box)
Note: Tracking updates depend on the carrier. Deliveries via national post or certain remote services may show limited tracking data.
🔁 Undelivered Shipments & RTO (Return to Origin)
⚠️ A shipment may be returned to our production network if:
- The address is incorrect or incomplete
- Delivery attempts fail repeatedly
- Delivery is refused
✅ What this means:
- The product will be returned to our production network.
- Re-shipment is available once forward shipping charges are paid (typical range: ₹60–80).
- Shipping fees for the original shipment are non-refundable for customer-caused RTOs.
- If you choose not to re-ship an RTO order, a refund will be issued after deducting actual courier RTO charges (if any) and any non-recoverable logistics fees incurred during the first delivery attempt.
💡 Pro Tip: Double-check address, pin, and phone at checkout. Add delivery notes if your location is tricky.
⚠️ India Post & Remote Pin Codes
If standard couriers cannot service your pin code, we may ship via India Post.
Please note:
- Delivery timeline: 3–15 business days (varies)
- Additional charges may apply for certain remote regions (e.g., Northeast)
- Tracking may be limited
- Claims for lost or undelivered India Post shipments are subject to carrier rules and may be restricted or unavailable.
🔄 Multiple Shipments
Large or multi-item orders may ship in separate parcels to speed delivery. You’ll receive a tracking link for each parcel.
⏳ Delays, Lost Shipments & Investigations
If tracking indicates a delay, contact us immediately.
For suspected lost shipments, we will open an inquiry with the carrier. Refunds for lost parcels are issued only after the carrier confirms the loss.
❌ Order Cancellation
Orders can be cancelled only before they enter the processing stage.
✅ To cancel your order:
- Contact us immediately via email or WhatsApp after placing it.
- If your cancellation request reaches us before processing begins, we will cancel and issue a full refund.
- If you delay and the order has already entered processing, we may not be able to cancel it.
CozyVora also reserves the right to cancel an order due to:
- Payment failure
- Policy violations
- Suspected fraudulent activity
- Any other operational reason deemed necessary
⚠️ Important:
Once an order enters our production network, cancellation is no longer possible.
📩 Support & Response Time
We aim to reply to shipping-related queries within 24 hours.
For fastest help, message us on WhatsApp or include your order number when emailing.
Contact us at:
➡️ Email: support@cozyvora.com
➡️ WhatsApp: +91-9309523458
➡️ Facebook | Instagram
*This policy reflects our current logistics setup and is designed to serve you better. As we grow, we may update these terms — and we’ll always communicate changes clearly.
Our team is here to assist you at every step.
We aim to respond within 24 hours, often sooner during business hours.