Refund policy

Returns & Refund Policy

At Cozyvora, each product is crafted exclusively for you. Therefore, we follow a limited return policy focused only on genuine cases such as product damage, defects, or fulfillment errors.

We do not accept returns or refunds for sizing issues, preferences, or change of mind. This approach helps us maintain fair pricing and reduce waste while ensuring the highest product quality.

✅ Eligible Returns – Our Responsibility Only

Returns or refunds are accepted only if:

  • The item is damaged, defective, misprinted, or has a clear manufacturing fault

  • The item you received is different from what you ordered

📝 To qualify for a return:

  1. Contact us within 6 days of delivery

  2. Provide a mandatory unboxing video and clear images showing the issue

  3. Ensure the product is unused, in original packaging, with all tags intact

📩 Email: support@cozyvora.com
💬 WhatsApp: +91-9309523458

❌ What Returns Are Not Accepted

  • Incorrect size ordered

  • Change of mind or buyer’s remorse

  • Dislike of fit, fabric, color, or design

  • Late claims beyond 6 days of delivery

We also do not accept returns on:

  • Customized or personalized products

  • Intimate or hygiene-related products

🔁 Exchanges

We do not offer product exchanges at this time.
If your return is approved, a refund or replacement will be processed, and you may place a new order separately.

💳 Refund Process

  1. Once your return request is verified and approved, we will notify you via email or WhatsApp.

  2. Refunds are processed only after the returned item is received and inspected.

  3. Refunds are issued within 5–7 business days to the original payment method.

  4. Please allow additional time based on your bank or payment provider.

⏳ If you haven’t received your refund within 10 business days after approval, contact us at support@cozyvora.com or on WhatsApp.

🚚 Return Process & Costs

✅ For eligible returns due to damage, defect, or incorrect item:

  • Cozyvora will arrange a reverse pickup within 5 days of approval

  • Return shipping costs will be covered by us

  • Returns sent without prior approval will not be accepted

Important Note

As a made-to-order brand, Cozyvora does not maintain inventory. Every product is crafted specifically for your order. While this ensures sustainability and uniqueness, it also limits flexibility on returns.

We appreciate your understanding and support.