At CozyVora we craft each product for real life. If an item arrives damaged, defective, misprinted, or different from what you ordered, we’ll make it right. To keep the process fair and fast, please follow the steps below — these ensure claims are verified quickly and resolved correctly.

What qualifies for a replacement or refund?

Replacements and refunds are provided only for items that are:

• Damaged in transit, or

• Defective or misprinted at the time of delivery, or

• Materially different from the item you ordered (wrong SKU shipped).

Claims for sizing, change of mind, color preference, or buyer’s remorse are not eligible under this policy. For exchange/change-of-mind, please place a new order; we will advise on return options where possible.

Time windows & required evidence

To be eligible for a replacement or refund, you must:

• Submit your claim within 7 days of delivery, and

• Provide an unboxing video that clearly shows the courier label, package, and the moment you open it, plus clear photos of the garment and the original packaging.

Claims submitted after 7 days, or without the required unboxing video and images, may not be accepted.

How to submit a claim (step-by-step)

1. Record a short unboxing video (20–30 seconds) that shows the sealed package, the courier label with tracking number, and you opening the parcel.

2. Photograph the item, the defective area, and the packaging.

3. Email support@cozyvora.com with your order number, the video and photos, and a brief description of the issue — all within 7 days of delivery.
   We’ll confirm receipt and share the next steps.

Reverse pickup (how returns are collected)

• If a reverse pickup is required for an eligible claim, CozyVora will arrange collection. Requests for reverse pickup should be made promptly — ideally within 5 days of delivery — to ensure timely handling.

• Reverse pickup processing (pickup, transit, QC) may take approximately 2–3 weeks. We will keep you updated by email.

• For eligible defect/fulfillment-error claims, CozyVora covers the return shipping arranged through our fulfillment partners. If a reverse pickup is requested for a non-eligible reason, shipping charges and collection logistics apply and will be communicated before pickup.

Inspection, QC and processing

Returned items undergo a quality control (QC) check on receipt. Items that pass QC are added to returns inventory and may be re-shipped; items that fail QC will not be accepted. Processing times vary with carrier and QC workload.

What happens if a shipment is lost in transit?

If the carrier confirms a shipment is lost, we will issue a refund once the carrier’s loss confirmation is received and processed.

Exchanges & change-of-mind

At present, CozyVora does not offer exchanges or returns for change-of-mind, preference, or sizing choices. This policy helps us keep pricing fair while we operate on a made-to-order model. If you ordered the wrong size or want a different item, please place a new order — we’ll help with sizing guidance and fast shipping so you can get the right piece quickly. If you have questions about fit before ordering, contact support@cozyvora.com and we’ll recommend the best size.

(If and when we open exchanges for non-defect reasons in future, we will update this page and notify customers.)

Important notes on print vibrancy

Digital mockups and on-screen previews show colours at full brightness, but printing on fabric always has natural limits. While every CozyVora print is made for richness and lasting colour, extremely vibrant tones may appear a touch softer once printed on cloth. This is a normal part of fabric printing, not a defect.

Timeline for refunds

Once a return is received and inspected, refunds (when approved) are processed to the original payment method. Typical refund processing time after approval is 5–7 business days, though your bank or payment provider may take additional time to reflect the credit.

If a parcel appears damaged on delivery

If the outer package is damaged at handover, please note the damage on the courier receipt and take photos. If you can, record an unboxing video — it speeds up the claim process. If the package is opened with a sharp object and there is no unboxing video, we may not be able to accept the claim.

Need help filming an unboxing?

We’re here to help. If you’re unsure how to film or submit evidence, email support@cozyvora.com or message us on WhatsApp and we’ll guide you step-by-step.

Why we have these rules
These measures let us verify valid defects quickly, minimize fraudulent claims, and keep prices accessible while maintaining quality control across made-to-order inventory.

Thank you for understanding.

*(Operational reference: this policy is aligned to the returns and reverse-pickup procedures used by our fulfillment process, including the 7-day claim window, 5-day reverse pickup request window, evidence requirements, QC inspection, and processing timelines). *